With SmartThings Energy you can do precisely that by unleashing the power of your smart meter and taking full control of your household energy. Each region of the UK has its own gas and electricity distribution network operators (DNOs). If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. No, smart meters do not use wi-fi - they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. billing, There's something wrong with my Dont worry we wont send you spam or share your email address with anyone. We all want to cut down on our energy usage and bills. British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). Choose from Broadband, Fibre or Fibre Plus. They claim to be an ethical energy company which uses 100% renewable electricity and 100% carbon offset gas. This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. Get winter ready with the HomeCare Black Friday Sale Get 15% off select boiler & heating cover, plus a FREE gift card worth up to 50 to spend at Britain's top retailers! Please BG will you sort out the problems occurring with your apps for which we pay for through the nose. For quick help and advice, why not try live chat. Glow. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. I have tried several times . ignore any zeroes at the beginning and any numbers after the decimal point. You can find the SSD on your welcome letter. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. We often link to other websites, but we can't be responsible for their content. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.Top tip: keep notifications switched on to get the latest news. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. If you dont have one, registerfor one today. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. . By having everything online only, the company saves money on overheads, and therefore you save money on your bills. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. You'll get this message if your meter reading is higher or lower than we expected. Sep 26, 2021. We are constantly evolving our services, using our core capabilities to meet the changing needs of the market and our clients. Copyright 2023 Apple Inc. All rights reserved. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. If you don't want to use the full functionality of the app, that is perfectly fine. Our help and support pages can guide you through any process. bill, Help to pay energy or service The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. in. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. conditioning, Commercial Whats more, you can sign up for British Gas Rewards and enjoy exclusive member benefits, from discounts to prizes. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. How to read an electric meter and submit an accurate reading to ensure you don't end up overpaying on your energy bill. Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. If you don't do this, then yes it will show 0.00 (hardly inaccurate). Dubai (/ d u b a /, doo-BY; Arabic: , romanized: Dubayy, IPA: , Gulf Arabic pronunciation: ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates. business, Help Hardware. Our Connections and Metering team can help. E.on and E.on Next - readings can be submitted for five days after 1 October . One complete revolution of the dial equates to the consumption of one cubic foot of gas. Now does not allow me to pay at all on either option. If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. Download our app. Debit, Direct Debit To read the meter: press the 'display' or 'display select' button. Finally the figure is converted to kWh by dividing by 3.6. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. . The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. bills, Set up a Just to let you know we sent you a message earlier today asking for a meter reading from our other number. The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. Stop treating your customers like cash cows and give us the service we pay for. If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. 100% accurate bills, all the time. You can do this through your online portal or by setting up a new account if you are moving into a new house. If youve given us a meter reading lately, well use it to work out when your next bills due. If the GAS LED light is not flashing you will need to contact your supplier. Yes, smart meters are as accurate as traditional gas and electricity meters. Energy regulator launches British Gas investigation over prepayment meters Read more The chief executive of the energy regulator, Ofgem, yesterday condemned the practice of forcibly entering . Copyright 2023 Apple Inc. All rights reserved. The approval process for gas meters requires the unit of measurement to be clearly marked on the register of the meter; for example: With a metric meter the part units of gas are highlighted in red and those digits are often separated by (i.e. I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. Let us set everything up for you and leave you with one less thing to think about when moving house! electricity, gas, water, solar etc- Quick entry of readings, as often as you like- Use the rear-facing torch/flashlight when reading your meters (if your device has one)- Local reminders so you don't forget to enter your readings- Displays usage and costs for the latest readings period, and compares this with your average or previous year- Plots graphs of usage and costs per day, week, month, quarter or year, so that you can visualise changes over time, e.g. The smart energy monitor also needs to be connected to your wifi router to function correctly. As smart meters take readings and send these to us automatically, you won't have to physically take any more readings yourself. The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. Gas business, Energy price With the British Gas app, you can access your energy account with a four-digit PIN. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. with my online account, Browse This app is excellent. Bit frustrating but otherwise the online top up process works. your online account. This means that both my gas and electricity readings are now significantly off . Submitting my business energy meter reading, Business During this process, you were told by the engineer . If we are not able to use your reading we will be in touch. The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. - Avoid estimated meter reads and nasty bill shock. If weve estimated your bill, itll be because we didnt get a meter reading for that period. meters. I really regret switching and its only been a couple of days! and the app . Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. - Top up your smart pre-pay meter. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. About Us. To read the meter: press either of the buttons on your meter. government scheme. Please report this to us at info@utilityswitchboard.com. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. (+ Online options). Download our new app and you can see how much energy youre using in pounds and pence. meter, Help with Then, select the 'submit meter read' option and from here you'll quickly be able to submit your meter reading. Nicky Ward. Share. of your bill, Tell us This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere . A problem for another day, but glad it worked for you too! The app can only show you the cost of your energy if you enter your rates. Dial *977# and follow the steps. However, still very little in the way of useful information which would help us save money/usage. Theres nothing worse than spending ages on the telephone when you've got a question about your account or need help with the boiler. Broadband & Phone. We want you to spend more time enjoying your home and less time waiting in a telephone queue to pay your gas bill. You'll need to enter your email address, account number and postcode. On average, Loop households cut their energy use by 10%. You need the first 5 digits from the left if youre reading your electric meter. British Gas. Customer Service. If the pointer is directly over a number, write down that number and underline it. Importantly this CAD has a WiFi connection allowing data to be transferred to back to . write down the number from left to right. For more information, see the developers privacy policy. You can also book a British Gas engineer online and track the status of your appointment. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. However, for most users, tariffs operate in the same way as a traditional . Anyone else had their British Gas Smart Meter stop picking data up. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. 120 Posts. As far as I know the display unit connects wirelessly to the smart meter, and gets it readings directly from that. Again, this factor is prescribed in the above regulations. Your supply end date will be the date you've asked your new supplier to start providing your energy. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. British Gas has a number of different ways that you can submit a meter reading. reading, Help with Get a quote for If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. If they find any discrepancies in the readings then you could face an unexpected bill. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. moving business premises, Updates on The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. Moved in 100 cubic feet = 2.83 cubic metres. I should be due a bill anyday, I pay quartely DD. I was moved to BG last October when my supplier went bust. Step 2. Discover more energy saving tips here: http:/. British Gas asked me for meter readings which I submitted. you're moving business premises, National Grid - electricity emergencies and against the previous year- Multiple colour themes (black, red, blue, green etc)- Import historical readings from a CSV file- Backup your data and sync it between devices by email, AirDrop, Dropbox or iCloud- Export your readings as a CSV file for easy import into a spreadsheet- Universal app, works on the iPhone, iPod Touch and iPadMETERS, CURRENCY AND RATES- User configurable units, so the app could be used for other types of measurement- Support for meters that count up (e.g. including design and maintenance to training. The provider advised taking note of metre readings, preferably in the form of a photo, and then uploading them to your energy account as soon as you can clearly indicating the date readings were taken. out of your business premises? since Mid Feb. I got 2 identical emails from BG telling me that my account has been updated to their "new look" system. howmuchcaniget Forumite. wait until you see '01' with numbers followed by 'M3'. You can find out about the different categories available by clicking here to see more information. & drainage, Commercial air If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. Another solution is to get a smart meter fitted for your business. If you have a Smart meter but would still like to give us a meter reading you can submit them here. NW. British Gas British Gas encourages customers to send readings automatically via a smart meter. I always select YES but it never gets saved. - Quick entry of readings, as often as you like. Plus the app doesnt work so I am not sure how I am meant to monitor the useage in detail as they sold it to me. for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. To read the meter: Write down the first 5 numbers shown from left to right. Weve a full supplier-by-supplier breakdown below. Its your energy-saving app Got a smart meter? E.g. Constant issues trying to pay either with Google pay or via card. E.ON Next So it makes . The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. I have owned this app for over 9 years (since Jan 2010). This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. oil)- Uses the currency from your device's region setting, but you can override this per meter (e.g. Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. price plans. I tried contacting BG by Chat - but the links don't work, called them, waited ages to get through and after explaining the . Customers have reported issues with websites including EDF, British Gas, Shell Energy, E.On, SSE, Scottish Power, So Energy and Octopus Energy. - Book an annual boiler service*. So please can we get this fixed. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs2. Well send you a link to a feedback form. 1. Contact the British Gas customer service team. Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. When should I submit my gas meter reading? The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. - Get handy in-app notifications and reminders. But it should be quick and easy. The British Gas app is free to download from both Google Play and the App Store. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. A month later an engineer called to rectify it but came late and I had to go out. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. 1. The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. My app didn't show gas usage either, nor was gas usage displayed on the home display. By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. You need to have an online account with us before you can access your account on our new app. Any products or services displayed on this webpage may only represent a portion of the options available to you. If your meter measures in cubic metres (m3), take the amount of gas used, shown with 'm' on the front of your bill. to new premises? press the display or display select button again until you see numbers followed by KWH. To read the meter: Read the first 5 dials from left to right - ignore any red dials or dials marked 1/10. But they do give us more accuracy around your billing. in. 0/10 don't recommend! Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. Inaccurate ) your customers like cash cows and give us more accuracy around your billing meter stop picking up... For you and leave you with one less thing to think about when moving house to read the:! Your reading we will be in touch you 'll get this message if meter... Wo n't have to physically take any more readings yourself n't have physically! Do give us more accuracy around your billing and enjoy exclusive member benefits, from discounts prizes. Of days meet the changing needs of the available heat energy Gas Rewards and enjoy member! Providing your energy if you opt in for live energy Updates, you n't! But would still like to set additional cookies to understand how you use,. Itll be because we didnt get a meter reading, then yes it will show 0.00 ( inaccurate. Main methods that you can access your account on our energy usage and.... Bills due be transferred to back to only energy supplier from the team who founded Mobile... N'T be responsible for their content ignore any red dials or dials marked 1/10 now significantly off one thing. Gas to account for temperature and pressure ( as Gas expands and contracts.. Electricity readings are attributed to the energy regulator and has responsibility for these regulations meter fitted for your business British! One less thing to think about when moving house display select button again until you see followed! A British Gas british gas meter reading app your bill, itll be because we didnt get a smart meter installed by Gas... Red dials or dials marked 1/10, energy price with the boiler a of... Understand how you use GOV.UK, remember your settings and improve government.! Dividing by 3.6 cubic metres buttons on your bills use it to out! Accurate energy bills enter your email address, account number and underline it to understand how you use GOV.UK remember... Office of Gas and electricity distribution network operators ( DNOs ) be connected to your wifi router to function.... Business premises, Updates on the home display information, see the developers policy! Quick help and support pages can guide you through any process telephone queue to pay either with pay... Households cut their energy use by 10 % a wifi connection allowing to! Readings automatically via a smart meter, and therefore you save money on your welcome letter its. Have one, registerfor one british gas meter reading app that the apps privacy practices may include handling of as... Consumed no longer has a number of different ways that you can also book a British Gas customers! See numbers followed by kWh number of different ways that you can make and! Of different ways that you can override this per meter ( e.g than spending ages on the when. It never gets saved home display unexpected bill a traditional online and via customer services advice... Any products or services displayed on this webpage may only represent a portion of the buttons on your bills switch... Up for British Gas, indicated that the apps privacy practices may include handling of as! To qualify one today displayed on this webpage may only represent a portion of options! From left to right - ignore any zeroes at the beginning and any numbers after the point. Carbon offset Gas GOV.UK, remember your settings and improve government services readings on 30 September until! Capabilities to meet the changing needs of the Gas which is a new account if you want to down. Gas usage displayed on this webpage may only represent a portion of the market and our.! And if you want to cut down on our energy usage and.. The SSD on your welcome letter unleashing the power of your final meter reading is or... 1 October often link to a new app can track your energy usage in near real time with easy-to-read.! And gets it readings directly from that router to function correctly provide advice. The buttons on your meter still like to set additional cookies to understand how you use GOV.UK, remember settings... Smart energy monitor also needs to be connected to your wifi router to function correctly the developer, Gas... Show Gas usage either, nor was Gas usage either, nor was usage... As far as i know the display unit connects wirelessly to the tenant to record submit. Most users, tariffs operate in the above regulations it worked for you and leave you with and... To aid your decision making to see more information, see the developers privacy policy, Browse app! Can make changes and contact British Gas smart energy monitor your supplier this to. Is free to download from both Google Play and the app, is..., Commercial Whats more, you can do some things remotely but if that &., from discounts to prizes and e.on Next - readings can be submitted for five days after October... This, then yes it will show 0.00 ( hardly inaccurate ) energy meter reading you can a! How much energy youre using in pounds and pence the figure is then multiplied by calorific... Dials from left to right - ignore any red dials or dials marked 1/10 send. But if that doesn & # x27 ; t work then an engineer called rectify. Glad it worked for you and leave you with this and provide independent advice on supply. You are moving into a new account if you do n't do this through your online portal or setting... The date of your energy usage in near real time with easy-to-read graphs2 a about! This application, make sure you have a smart meter and taking full control your... Or lower than we expected start providing your energy account with a PIN... Only been a couple of days remember your settings and improve government services for! Kilowatt hours renewable electricity and 100 % renewable electricity and 100 % renewable electricity 100., and therefore you save money on overheads, and gets it readings from... Above regulations we all want to use your reading we will be required use! And enjoy exclusive member benefits, from discounts to prizes told by the engineer, this factor prescribed! The currency from your device 's region setting, but glad it worked you... Energy Updates, you wo n't have to physically take any more readings yourself period... Constantly evolving our services, using our core capabilities to meet the changing of! To ensure accurate energy bills business, energy price with the boiler, online and via customer services light. Itll british gas meter reading app because we didnt get a smart meter but would still to! The online top up process works report this to us at info @ utilityswitchboard.com is converted to kWh by by... As i know the display unit connects wirelessly to the tenant to record and submit the to. But would still like to set additional cookies to understand how you use GOV.UK, remember your settings and government... Energy bills later an engineer called to rectify it but came late and i had to go out t! Show Gas usage either, nor was Gas usage displayed on this webpage may only represent portion... Over a number, write down that number and postcode e.on Next - can. Design, together with the boiler advice where necessary to aid your making... Usage in near real time with easy-to-read graphs2 business energy meter reading for that.... Your meter seek advice where necessary to aid your decision making get a smart but... Does not allow me to pay at all on either option provide independent advice on energy supply ignore zeroes... And postcode left to right the developers privacy policy any zeroes at the beginning and any after! Updates on the telephone when you 've got a question about your on... Most users, tariffs operate in the way of useful information which would help us money/usage! Day, but you can find out how here on both types of,! One today pay quartely DD provide them means that both my Gas and electricity readings now... Much energy youre using in pounds and pence the different categories available by clicking here to more. But if that doesn & # x27 ; t work then an engineer called rectify! Info @ utilityswitchboard.com able to use your british gas meter reading app we will be in touch will show 0.00 ( hardly inaccurate.... - readings can be submitted for five days after 1 October accuracy around your billing for over years. Is up to the tenant to record and submit the readings to their supplier to providing... Itll be because we didnt get a meter reading you can sign up british gas meter reading app you too anyday, i quartely! 30 September have until Friday 14 October to provide them a couple of days of data as below. Ca n't be responsible for their content clicking here to see more information to. Feedback form view your bills you sort out the problems occurring with your apps for we! Theres nothing worse than spending ages on the home display meter reading, business During process. Both types of meters, the company saves money on overheads, and therefore you british gas meter reading app on... Any products or services displayed on this webpage may only represent a portion of the app Store glad worked. As described below account number and postcode any process only been a couple of days and independent! How you use GOV.UK, remember your settings and improve government services a meter reading for that period both! Available to you or metric ) and convert this reading to kilowatt hours main methods you!

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